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Accessibility

Wheelchair users

The ARTIS grounds are mostly wheelchair accessible. A limited number of wheelchairs are available at the ticket desk, subject to a € 1,00 security deposit. Please note that wheelchairs cannot be booked in advance.

The car park has five disabled parking spaces, for which regular ARTIS parking fees apply.

Chaperone policy

According to our chaperone policy, all visitors who cannot visit ARTIS on their own may bring a chaperone for free. A regular day ticket to ARTIS can be purchased for the visitor and a free chaperone ticket can be picked up at the ARTIS ticket office for the chaperone on the day of the visit.

Accessible toilets

ARTIS has accessible toilets at the following locations:

- Planetarium
- Small Mammal House 
- Butterfly Pavilion
- Aquarium (can be reached using the lift)
- Restaurant de Twee Cheetahs
- Micropia (can be reached using the lift)
- Café-Restaurant de Plantage

Children and babies

All toilets are equipped with baby changing stations. It is possible to warm up baby food at the Twee Cheetahs restaurant and the Planetarium café. The little house behind the Camel Field, beside the playground, has a breastfeeding room. You can pick up the key for this room at the ticket office. 

Carts suitable for children aged two to five can be found at the end of Papegaaienlaan. These are available to use; a € 2 deposit is required.

Assistance dogs and other animals/pets

Assistance dogs and/or other animals/pets are not allowed in ARTIS. Many of the animals live in open or semi-open enclosures/cages. Visitors wander among the free-ranging animals in the Ape House and Bird House, on Lemurland and the Children's Farm, in the Butterfly Pavilion and the Bennett's Wallaby enclosure. Visitors can also see the pelicans and black-tailed prairie dogs in semi-open enclosures. Some animals and birds, such as guineafowl, roam freely through the whole park. In principle, the animals at ARTIS are wild animals and usually not tame. Unfamiliar dogs and/or other animals/pets could cause them to panic.

A special route for visitors with a service dog was designed in cooperation with the Dutch service dog user foundation (Stichting Gebruikers Assistentiehonden). This route respects the safety of both service dogs and the animals at ARTIS. Please note that access is only granted to service dogs that have had all the required vaccinations. The route map is available at the ticket booths.

If bringing along a service dog is not strictly necessary, ARTIS recommends bringing along a chaperone for free, to provide access to all of the enclosures and so enjoy the full ARTIS experience.