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Frequently Asked Questions

New measures as of 25 September

What will change as of September 25 at ARTIS as a result of the announced relaxations?

The 1.5 meter distance is no longer mandatory, but is still strongly advised. In addition, you will need your corona admission ticket when entering the 'De Waterkant' restaurant in ARTIS. This is not required at other locations or for entry to the park or museum, with the exception of special events. In addition, ARTIS members, friends and club members do not need to reserve a start time from September 25, they can always enter by showing their pass.

How do you ensure the safety of visitors now that the 1.5 meter rule has been lifted?

The 1.5 meter distance is no longer mandatory, but it is still strongly advised. ARTIS will therefore continue to draw visitors' attention to this safe distance by means of signs at locations in the park where it is likely to get crowded. 

Why is a corona access card not mandatory at ARTIS? 

For flow-through locations such as ARTIS it applies that distance can be sufficiently maintained despite the loosening of the mandatory 1.5 meters measure. Therefore, a corona access ticket is not mandatory at the main entrance. ARTIS does continue to advise its visitors in the park to keep their distance from other visitors.

Why does ARTIS cooperate with the corona access ticket at certain locations?

The safety and health of all visitors is always paramount. ARTIS follows the guidelines set by the Dutch government in this respect. A corona access ticket is only required for the catering facilities with terrace at ARTIS. Because almost all the catering locations are open as take-away points, it is only at ARTIS' restaurant de Waterkant that it is necessary to show a corona access card when entering the indoor location. In this way, the risk of contamination is minimized and everyone can thus gather safely at a busy location in the park.  

Why do start times still need to be reserved now that there is no longer a maximum number of visitors? 

ARTIS will continue to use the reservation of start times for the time being in order to introduce the new relaxations step by step. The safety and health of our visitors, staff, volunteers and animals are paramount.

Are there any locations in ARTIS where a corona admission ticket is required? 

For day visitors, it is only mandatory to show a corona access card in the indoor areas of the restaurant. This will therefore only apply at ARTIS' restaurant the Waterside.

Are guided tours allowed again in ARTIS and Micropia?

Yes, tours of ARTIS and Micropia are allowed again. Keep an eye on the website and social media of ARTIS for more information and updates. 

Which catering establishments at ARTIS are takeaway locations? 

De Hazelaar, De Serre, De Bakkerij, 't Frietkot, Polderhuisje, Ice cream parlors and the delivery trucks. 

From what age is a corona admission ticket required? 

Visitors aged 13 and over must show a corona admission ticket when entering the indoor areas of ARTIS' catering facilities. This will therefore only apply at ARTIS' restaurant the Waterside (indoors). All other hospitality locations are open as pick-up points with terrace.

Are the indoor locations in ARTIS accessible to everyone? 

The flow-through locations are free to all and do not require a corona access card. This includes the store, indoor and walk-through rooms and almost all toilets. Only the restrooms that are part of ARTIS' Waterside restaurant are accessible upon presentation of a corona access card.

Are the restrooms also accessible without a corona access ticket?  

Almost all toilets in ARTIS park are accessible without a corona access ticket. Only the restrooms that are part of ARTIS' Waterside restaurant are accessible upon presentation of a corona access card.

Is a corona ticket required for participants in courses, workshops or master classes organized by ARTIS?

Yes, a mandatory corona access ticket applies to participants in a public activity that goes by registration and takes place in an indoor area. This includes, for example, the Basic Course and Master Class in Astronomy in the Planetarium. 

Why do ARTIS-members, -friends and -members not need to reserve a start time?

ARTIS could not exist without its friends and society members. The support we have received in the past year underlines this. As a token of appreciation for that unconditional support and flexibility, we are pleased to be the first to give them the opportunity to visit and experience ARTIS again as if it were their own backyard. 
*Society members must have a valid membership card and friends must have a valid ticket. 

How and when can I buy tickets?

You can reserve a start time/purchase a ticket online at tickets.artis.nl

What are the opening hours?

ARTIS is open daily from 9am to 6pm.

What are the admission fees?

The price for a regular ticket (10 years and older) is € 25,00. A ticket for youth (3-9 years) is € 20,00. Children up to and including 2 years of age receive free admission. Combi-tickets for ARTIS - Micropia are available. The price of a regular combi-ticket (10 years and older) is € 29,50 and for youth (3-9 years) is € 24,50.

Can I book with a discount card/student discount?

You can book a start time with a discount card from the VriendenLoterij and DekaMarkt, city pass and an NVD pass. Students can also book a start time. Please note that you must reserve a start time as ticket holder for this.

Will ARTIS-Micropia also be open? 

You can also visit Micropia after or before your visit to ARTIS.

Is the ARTIS-Planetarium open?

You can visit the ARTIS-Planetarium again. Have a look at the Daily schedule to see what shows you can visit.

Are all indoor locations open?

All indoor locations are open. The ARTIS-Aquarium is closed for a longer period of time due to a renovation.

Are the toilets accessible?

The restrooms are accessible as usual, in the restrooms it is advised to wear a face mask from the age of 13. 

Do I need to wear a face mask? 

As of Saturday, June 26, it is no longer mandatory to wear a face mask in indoor rooms and enclosures. 

How many people can I visit ARTIS with?

You may visit ARTIS with as many people as you wish. 

Do I need a negative corona test to visit ARTIS?

No, you do not need a negative corona test to gain access to the ARTIS-Park.

Are the catering facilities open?

Several catering locations with terraces are open. 

What are the admission fees?

Admission fees 2021: The price for a normal entrance ticket (10 years and older) is €25,00. An entrance ticket for children (3-9 years) is €20,00. Children up to (and including) two years old can enter free of charge. Combination tickets for ARTIS - Micropia are available. The price of a normal combiticket (10 years and older) is €29,50 and for children (3-9 years) it is €24,50.

Is smoking allowed in the park?

No, smoking is not allowed throughout ARTIS Park. Because ARTIS values a healthy and safe (play) place for children and visitors, this smoking ban is in effect in the entire ARTIS Park since April 2019. 

Can I reserve a start time if  I live in another country?

Yes, it's possible to book a ticket and reserve a start time at tickets.artis.nl .

I'm not a member, but i do have a ticket for ARTIS and would like to visit. Can I reserve a start time as well?

Reserving start times is possible for all visitors.You can reserve a start time at tickets.artis.nl . If you allready have a ticket, please click 'I already have an ARTIS ticket and am not a member' to select your mandatory start time.

Why have you adopted a start time system?

The health and safety of our visitors, staff and animals are paramount. These measures have been implemented to ensure that everyone's visit to ARTIS is safe and responsible.

Was my membership continued during the time ARTIS was closed?

ARTIS has opened its doors for all visitors since May. ARTIS is very pleased to welcome everyone again. To guarantee the continuity of ARTIS, your membership was continued during the time ARTIS was closed. Adding the missed time of memberships is very costly for ARTIS. During these difficult times for everyone, we ask you to forgo adding this lost time. Your support and donations in the form of a continued membership is very valueable for ARTIS. Naturally, you will be notified timely when your membership is almost ending. You will have 4 weeks before the end date of your membership to notify ARTIS regarding possible changes to your membership. For questions or information you can always contact the box office via mail: info@artis.nl or give us a call at 020 5233 670.

About entry tickets and online reservations

For whom do I have to reserve a start time?

All ARTIS-visitors require a start time. Please also reserve a start time for infants aged 0–2 and for visitors you will be bringing along on a 'Bring-a-Friend' coupon. Start times are being staggered in order to control visitor numbers.

I can't see any available start times. Does this mean I can no longer visit ARTIS?

We will evaluate how busy ARTIS is on a daily basis and are keen to give everyone an opportunity to visit ARTIS. Consequently, we are currently offering staggered start times every few days, whenever possible. Please keep an eye on the website.

Is it also possible to reserve a start time at the ticket booth and enter straight away?

No, reserving start times is only possible online. You can reserve a start time at tickets.artis.nl .

I already have an access card for ARTIS, how do I book a ticket?

Even if you already have another entrance ticket for ARTIS, such as a previously purchased e-ticket of a card won or received as a gift, you still have to book a start time. This can be done by going to tickets.artis.nl . You also have the option to only book a start time, without purchasing a new admission ticket.

How does the distribution of the starting time work?

There is a maximum amount of possible starting times available daily. The starting times will be divided between members, ticket holders and tickets received through special discount campaigns on the base of the average number of people in those groups. It could therefore be the case that the starting times for ticketholders are already full, but starting times for members are still available.

I've reserved a start time, but won't be able to make it. Can I cancel?

You can cancel your start time up to 24 hours in advance. When you cancel your start time later than these 24 hours, you're at risk to pay €2.50 for the cost of a start time that can't be used anymore. You can cancel by clicking on  this link  and fill in the contact form. After you complete and send this form, the cancellation is final. We can't reschedule your start time. If you want to visit ARTIS at another day or time, you'll have to reserve a new start time yourself. We advice you to keep an eye on our website for updates for new start times.

I bought an entrance ticket with a start time online, after March 16, but I won't be able to come after all. Can I get a refund or reschedule the start time?

For entrance tickets that are bought online, it's possible to reschedule once to a new date and time in the future, but only if you notify ARTIS no later than 24 hours in advance. The cancellation right can't be used for online entrance tickets. A refund is therefore not possible

What is Mijn ARTIS and how does it work?

My ARTIS is a members-only account starting May 26. With this account you can access your member area or take out a membership. Go to  Mijn ARTIS . As of May 26, paid tickets can only be booked through tickets.artis.nl . This is the new booking environment of ARTIS, which will later also be available for unpaid tickets.

I'd like to pick up my membership card/'Bring-a-Friend' coupons at the ticket office or pay for my membership at the ticket office. Is that possible?

 You can pay for your membership using internet banking. Your 'Bring-a-Friend' coupons will be sent to your home address and can also be found in Mijn ARTIS. 

I booked a combiticket ARTIS-Micropia, when can I enter with my reservation?

With a combiticket ARTIS-Micropia you reserve a timesloth for the ARTIS-Park. After your visit to the ARTIS-Park, you can register at the Micropia box-office.

Can I pay with cash at ARTIS?

You can't pay with cash at the Park, all payments are contacless at the moment.

I am a student, can I go to ARTIS with a student discount?

It is possible again to visit ARTIS with a discount. You can only use this discount during weekdays and days that don't fall on holidays. Please note: it is obligatory to reserve a start time via tickets.artis.nl . Click on 'Dutch Student' to buy a ticket with discount and reserve a time slot. From 1 January 2021, all students of Dutch educational institutions may visit ARTIS upon presentation of their student card with photo. The rates for students for ARTIS and Micropia are listed on this  page.

I have a discount card for ARTIS, can I use it now?

It is possible again to visit ARTIS with a discount. Please note: it is obligatory to reserve a start time via tickets.artis.nl . Click on 'Time slot ticket holder' to reserve an additional start time. Before your visit, visit the box office to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS. This applies to the discount promotions of VriendenLoterij, DekaMarkt, NVD pass and members of other zoos. 

I have a valid IAmsterdam card, can I visit ARTIS with this card?

You are required to book a timeslot in advance in order to visit ARTIS with your City Card. You can reserve a start time on tickets.artis.nl . Click on 'Time slot ticket holder' to reserve an additional start time. Please make sure your City Card is valid at the time of your visit.

We have a 'zorgkaart'. Can we visit ARTIS?

It is possible again to visit ARTIS with a discount. Please note: it is obligatory to reserve a start time via tickets.artis.nl . Click on 'Time slot ticket holder' to reserve an additional start time. Before your visit, visit the box office to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS.

 

About transport to ARTIS

 

Is the car park open as usual?

The car park is open. You can only validate your parking ticket for the day tarif at the cargo bike next to the exit near the flamingos. You can no longer pay at the ticket office or in the shop. The payment machine on the forecourt is closed as well. When the car park is full, you may be asked to parked at another spot in the city.

Where can I pay for my parking ticket?

You can only pay by the cargo bike next to the exit near the flamingos and Artisplein. You can no longer pay at the ticket office or in the shop. The payment machine on the forecourt is closed as well. You can only pay contactless, not with cash.

About your visit to ARTIS

 

When will I be allowed in using my start time?

Your start time is valid for 15 minutes. For example, if your start time is 9 am, you will be able to enter between 9.00 and 9.15 – not before and not after.

I've reserved a start time, but arrived at ARTIS late or early. What do I need to do?

If you have arrived at ARTIS late, we regret that you will no longer be allowed to enter. In such cases, you will have to reserve a new start time. If you arrive early, then we kindly request that you help us keep crowding to a minimum by refraining from waiting in front of the ARTIS entrance gate.

For how long will I be allowed to stay in ARTIS?

ARTIS is open from 9 am to 6 pm. You can stay there from when your start time begins until closing time.

I have a combined membership that includes Micropia. Can I visit Micropia as well?

Yes, you can visit Micropia from 11 am until 5 pm. You also need a start time for the microbemuseum. You can book this start time at tickets.artis.nl . Have a look at all the frequently asked questions on the Micropia website for more information about the regulations in the microbemuseum.

Can I borrow a wheelchair?

ARTIS has a number of wheelchairs available. You can pick these up at the entrance and return them at the exit. The wheelchairs will be thoroughly cleaned and disinfected after every use. It is not possible to reserve a wheelchair.

I'd like to buy something in the ARTIS shop. 

You can visit the ARTIS shop during your visit. There is also a pop-up shop availabe at the Artisplein, at the exit of ARTIS. You can buy ARTIS stuffed animals at this shop. On quiet days, it could be the case that the pop-up shop is closed.

Is it also possible to visit the shop without an entry ticket?

No, the shop can only be visited as part of a visit to ARTIS at present. You can visit the pop-up shop at the Artisplein without a ticket.

Are the catering facilities open?

Several catering facilities like the Serre, the Bakery (near the lions), the new restaurant The Waterkant and 't Frietkot are open again. Opening hours depend on the hustle and bustle of the park. Occasionally catering bicycles are also used.

Are the toilets accessible?

All regular and disabled toilets are accessible to visitors in all areas. The toilets will also be cleaned more often.

What extra hygiene measures will ARTIS take?

ARTIS complies with all safety regulations mandated by the RIVM. The cleaners will carry out more daily cleaning rounds, we have installed extra hand-washing stations and disinfectant is available.

Am I allowed to leave the zoo during my visit and return later on that day?

You will only be allowed to enter ARTIS with a valid start time, so returning later on that day will not be possible (except for members as of 25 September). Due to the limited number of start times per day, booking multiple times per day is strongly discouraged. Refraining from doing so will ensure there are enough start times for everyone.

What events are organized in ARTIS?

Some activities and events in ARTIS and the programmes run by the ARTIS-Academy are cancelled. Take a look at our Daily schedule and activities for updates on what you can do in the ARTIS-Park.

Are all the areas in ARTIS open as usual?

The vast majority of the open-air areas in the Park are open per usual. The ARTIS-Aquarium is closed for a longer period of time due to a renovation.

Are children's scooters and balance bikes allowed in?

Children's scooters and balance bikes are not allowed in ARTIS at present.

Is there a coat- or bag check availabe?

There are currently no facilities where bags can be dropped off, nor are there any lockers available.

How likely is it that I could infect an animal with the coronavirus or vice versa?

Most walk-through enclosures are opened and walk-through enclosures are altered to prevent contact with animals. In addition, we have placed a perimeter around the enclosures of all animals in a risk category to maintain the requisite distance between visitors and the animals.

Other questions

Can I still book an arrangement with you, e.g. a children's party?

At present, children's parties can't be booked, but certain arrangements and business events can be booked again. Please email evenementen@artis.nl  for more information.

I'd like to become a member or give a gift of membership. How do I do so?

You can take out memberships and gift memberships online at Mijn ARTIS . You can also upload a photo there. Membership cards will be sent by post. You can reserve a start time for a visit to ARTIS before you receive the card. If you need a new Membership card, you can visit the box office.

I'm an ARTIS member. What will happen to the term of my membership?

In order to ensure business continuity, your membership will continue to run during the closure. As is always the case, you will be notified in good time when your membership is due to be renewed and you will then be able to make any changes up to four weeks prior to the renewal date. As adding time to memberships would cost ARTIS a considerable sum of money, we are asking you to forgo the missed time and to regard the period of membership during the closure as a donation to ARTIS.

Until when will your measures remain in place?

The safety of our visitors, staff and animals is paramount. We will continue to adhere to the measures mandated by the RIVM and the government and remain in close contact with Amsterdam city council. We will monitor visitor numbers to the park closely. We are keen to open those areas that are currently still closed and to allow more visitors in once this is possible. To this end, we will review the situation on a daily basis.