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Frequently Asked Questions

Current corona regulations

Last updated December 24.

As a result of the lockdown declared by the government, ARTIS will be closed as of Sunday, December 19. Visitors who already bought a ticket have been contacted. The questions and answers below do not apply during the closure.

 

 

 

 

Questions and answers below do not apply during the time that ARTIS is closed.

What will change in ARTIS as a result of the measures announced by the central government?

The following corona measures apply to your visit to ARTIS:
- Reserve a start time for your visit, only ARTIS-Members, -Friends and Society Members do not need to reserve.
- Keep 1.5 meters distance from each other, both in indoor and outdoor locations, including areas where a Corona admission certificate is required.
- Wearing a face mask is mandatory in all indoor venues, including those where a corona access card is required. 
- A Corona admission certificate is only required for visitors 13 years and older when entering the restaurants, attending a performance in the ARTIS Planetarium and visiting microbial museum ARTIS-Micropia.

Are the restrooms accessible without a Corona admission certificate?  

The restrooms in the Small Mammals House and at the level of the Sea Lions and the Planetarium restrooms are accessible without a corona admission ticket. The restrooms at restaurant De Waterkant are only upon presentation of a Corona admission certificate accessible to visitors 13 years and older.

Do I need to wear a face mask in ARTIS?

It is mandatory to wear a face mask in all indoor locations at ARTIS, such as the indoor enclosures and the ARTIS-store and the Planetarium.

Is the 1.5 meter distance rule mandatory again in the park?

The 1.5 metre distance rule applies again in the park. ARTIS visitors will be alerted to this safe distance by signs at locations in the park where it is likely to get crowded. 

Do I need a Corona admission certificate to visit a performance at the ARTIS-Planetarium?

It is mandatory for visitors 13 years and older to present a corona admission ticket to attend a performance at the ARTIS-Planetarium. You will also need to wear a face mask until you take a seat at the Planetarium.

I am a tourist/ not from the Netherlands, how do I get a Corona admission certificate?

Have a look at this page  for more information.

Why does ARTIS cooperate with the Corona admission certificate at certain locations?

The safety and health of all visitors is always paramount. ARTIS follows the guidelines set by the Dutch government in this respect. A corona ticket is only required for the indoor catering facilities at ARTIS. This only applies when entering the ARTIS restaurant De Waterkant, de Serre and the Planetarium Café. 

Why do start times still need to be reserved now that there is no longer a maximum number of visitors? 

ARTIS will continue to use the reservation of start times for the time being in order to introduce the new relaxations step by step. The safety and health of our visitors, staff, volunteers and animals are paramount.

Are guided tours allowed again in ARTIS and Micropia?

Yes, tours of ARTIS and Micropia are allowed again. Keep an eye on the website and social media of ARTIS for more information and updates. 

Are the restrooms also accessible without a Corona admission certificate?  

Almost all toilets in ARTIS park are accessible without a corona admission certificate. Only the restrooms that are part of  De Waterkant restaurant are accessible upon presentation of a Corona admission certificate.

Is a Corona admission certificate required for participants in courses, workshops or master classes organized by ARTIS?

Yes, a mandatory corona access ticket applies to participants in a public activity that goes by registration and takes place in an indoor area. This includes, for example, the Basic Course and Master Class in Astronomy in the Planetarium. 

Why do ARTIS-members, -friends and -members not need to reserve a start time?

ARTIS could not exist without its friends and society members. The support we have received in the past year underlines this. As a token of appreciation for that unconditional support and flexibility, we are pleased to be the first to give them the opportunity to visit and experience ARTIS again as if it were their own backyard. 
*Society members must have a valid membership card and friends must have a valid ticket. 

 

Other questions

How and when can I buy tickets?

You can reserve a start time/purchase a ticket online at tickets.artis.nl

What are the opening hours?

ARTIS is open daily from 9am to 5pm.

What are the admission fees?

Have a look at this page for up to date prices.

Can I book with a discount card discount?

You can book a start time with a discount card from the VriendenLoterij and DekaMarkt, city pass and an NVD pass. Students can also book a start time. Please note that you must reserve a start time as ticket holder for this.

Will ARTIS-Micropia also be open? 

You can also visit Micropia after or before your visit to ARTIS. A comination ticket can be bought at tickets.artis.nl . You will need a corona admission certificate to enter the museum. It is also mandatory to wear a face mask in the museum. For more information,  visit www.micropia.nl/en/

Is the ARTIS-Planetarium open?

You can visit the ARTIS-Planetarium again. Have a look at the Daily schedule to see what shows you can visit. You will need a corona admission certificate to enter. It is also mandatory to wear a face mask in the Planetarium unless you are sitting down.

Are all indoor locations open?

All indoor locations are open and it's mandatory to wear a face mask at these locations. The ARTIS-Aquarium is closed for a longer period of time due to a renovation.

How many people can I visit ARTIS with?

You may visit ARTIS with as many people as you wish. 

Is smoking allowed in the park?

No, smoking is not allowed throughout ARTIS Park. Because ARTIS values a healthy and safe (play) place for children and visitors, this smoking ban is in effect in the entire ARTIS Park since April 2019. 

Can I reserve a start time if  I live in another country?

Yes, it's possible to book a ticket and reserve a start time at tickets.artis.nl .

I'm not a member, but I already have a ticket for ARTIS and would like to visit. Can I reserve a start time as well?

Reserving start times is possible for all visitors. You can reserve a start time at tickets.artis.nl . If you already have a ticket, please click 'I already have an ARTIS ticket and am not a member' to select your mandatory start time.

Why have you adopted a start time system?

The health and safety of our visitors, staff and animals are paramount. These measures have been implemented to ensure that everyone's visit to ARTIS is safe and responsible.

Was my membership continued during the time ARTIS was closed?

ARTIS has opened its doors for all visitors since May. ARTIS is very pleased to welcome everyone again. To guarantee the continuity of ARTIS, your membership was continued during the time ARTIS was closed. Adding the missed time of memberships is very costly for ARTIS. During these difficult times for everyone, we ask you to forgo adding this lost time. Your support and donations in the form of a continued membership is very valuable for ARTIS. Naturally, you will be notified timely when your membership is almost ending. You will have 4 weeks before the end date of your membership to notify ARTIS regarding possible changes to your membership. For questions or information you can always contact the box office via mail: info@artis.nl or give us a call at 020 5233 670.

About entry tickets and online reservations

For whom do I have to reserve a start time?

All ARTIS-visitors require a start time, except for ARTIS Members, Friends and Society Members. They do not need to reserve a start time, and can always enter by showing their pass. Please also reserve a start time for infants aged 0–2 and for visitors you will be bringing along on a 'Bring-a-Friend' coupon. Start times are being staggered in order to control visitor numbers.

Is it also possible to reserve a start time at the ticket booth and enter straight away?

No, reserving start times is only possible online. You can reserve a start time at tickets.artis.nl .

I already have an access card for ARTIS, how do I book a ticket?

Even if you already have another entrance ticket for ARTIS, such as a previously purchased e-ticket of a card won or received as a gift, you still have to book a start time. This can be done by going to tickets.artis.nl . You also have the option to only book a start time, without purchasing a new admission ticket.

I've reserved a start time, but won't be able to make it. Can I cancel?

You can cancel your start time up to 24 hours in advance. When you cancel your start time later than these 24 hours, you're at risk to pay €2.50 for the cost of a start time that can't be used anymore. You can cancel by clicking on  this link  and fill in the contact form. After you complete and send this form, the cancellation is final. We can't reschedule your start time. If you want to visit ARTIS at another day or time, you'll have to reserve a new start time yourself. We advice you to keep an eye on our website for updates for new start times.

I bought an entrance ticket with a start time online, after March 16, but I won't be able to come after all. Can I get a refund or reschedule the start time?

No, this is not possible. The right of withdrawal does not apply to tickets already purchased with a start date and start time. However, we can see if it is possible to change the tickets for you one time to another date and time. To do this, please notify ARTIS no later than 24 hours in advance via the telephone number or contact form.

What is Mijn ARTIS and how does it work?

My ARTIS is a members-only account starting May 26. With this account you can access your member area or take out a membership. Go to  Mijn ARTIS

I'd like to pick up my membership card/'Bring-a-Friend' coupons at the ticket office or pay for my membership at the ticket office. Is that possible?

 You can pay for your membership using internet banking. Your 'Bring-a-Friend' coupons will be sent to your home address and can also be found in Mijn ARTIS. 

Can I pay with cash at ARTIS?

You can't pay with cash at the Park, all payments are contactless at the moment.

I am a student, can I go to ARTIS with a student discount?

It is possible again to visit ARTIS with a discount. You can only use this discount during weekdays and days that don't fall on holidays. Please note: it is obligatory to book a ticket at  tickets.artis.nl . Click on 'Dutch Student' to buy a ticket with discount and reserve a time slot. From 1 January 2021, all students of Dutch and international educational institutions may visit ARTIS upon presentation of their student card with photo. The rates for students for ARTIS and Micropia are listed on this  page.

I have a discount card for ARTIS, can I use it now?

It is possible again to visit ARTIS with a discount. Please note: it is obligatory to reserve a start time via tickets.artis.nl . Click on 'Time slot ticket holder' to reserve an additional start time. Before your visit, visit the registers at the entrance to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS. This applies to the discount promotions of VriendenLoterij, DekaMarkt, NVD pass and members of other zoos. 

I have a valid IAmsterdam card, can I visit ARTIS with this card?

You are required to book a timeslot in advance in order to visit ARTIS with your City Card. You can reserve a start time on tickets.artis.nl . Click on 'Time slot ticket holder' to reserve an additional start time. Please make sure your City Card is valid at the time of your visit.

We have a 'zorgkaart'. Can we visit ARTIS?

It is possible again to visit ARTIS with a discount. Please note: it is obligatory to reserve a start time via tickets.artis.nl . Click on 'Time slot ticket holder' to reserve an additional start time. Before your visit, visit the registers to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS. During the weekends and holidays the zorg discount does not apply.

 

About transport to ARTIS

 

Is the car park open as usual?

The car park is open. Parking tickets are available at the box office of ARTIS and ARTIS-Micropia, at the car park and the Artisplein. When the car park is full, you may be asked to parked at another spot in the city.

 

About your visit to ARTIS

 

When will I be allowed in using my start time?

Your start time is valid for 15 minutes. For example, if your start time is 9 am, you will be able to enter between 9.00 and 9.15 – not before and not after.

I've reserved a start time, but arrived at ARTIS late or early. What do I need to do?

If you have arrived at ARTIS late, please talk to one of the ARTIS staff, they will assist you further. If you arrive early, then we kindly request that you help us keep crowding to a minimum by refraining from waiting in front of the ARTIS entrance gate.

For how long will I be allowed to stay in ARTIS?

ARTIS is open from 9 am to 5 pm. You can stay there from when your start time begins until closing time.

I have a combined membership that includes Micropia. Can I visit Micropia as well?

Yes, you can also visit Micropia. You also need a start time for the microbemuseum. You can book this start time at tickets.artis.nl . Have a look at all the frequently asked questions on the Micropia website for more information about the regulations in the microbemuseum.

Can I borrow a wheelchair?

ARTIS has a number of wheelchairs available. You can pick these up at the entrance and return them at the exit. The wheelchairs will be thoroughly cleaned and disinfected after every use. It is not possible to reserve a wheelchair. In order to pick up the wheelchair you need 50 cent, €1 or €2.

I'd like to buy something in the ARTIS-shop, can I visit without an entrance ticket? 

You can visit the ARTIS shop during your visit, but not without an entrance ticket.

Is it also possible to visit the shop without an entry ticket?

No, the shop can only be visited as part of a visit to ARTIS at present.

Are the catering facilities open?

Several catering facilities like the Serre, the Bakery (near the lions), the new restaurant De Waterkant and 't Frietkot are open again. Opening hours depend on the hustle and bustle of the park. Occasionally catering bicycles are also used.

What extra hygiene measures will ARTIS take?

ARTIS complies with all safety regulations mandated by the RIVM. The cleaners will carry out more daily cleaning rounds, we have installed extra hand-washing stations and disinfectant is available.

Am I allowed to leave the zoo during my visit and return later on that day?

You can only enter ARTIS if you have a valid start time. In the unlikely event that you want to walk out of the park for a while, it is possible to get a stamp at the register at the main entrance of the Park or service desk to return later that day to re-enter ARTIS.

What events are organized in ARTIS?

Some activities and events in ARTIS and the programmes run by the ARTIS-Academy are cancelled. Take a look at our Daily schedule and activities for updates on what you can do in the ARTIS-Park.

Are all the areas in ARTIS open as usual?

The vast majority of the open-air areas in the Park are open per usual. The ARTIS-Aquarium is closed for a longer period of time due to a renovation.

Are children's scooters and balance bikes allowed in?

Children's scooters and balance bikes are only allowed for children up to and including 3 years old. For children from 4 years old it is not allowed to bring scooters or walking bikes into the park.

Is there a coat- or bag check availabe?

Luggage can be dropped off in ARTIS at the service desk , right next to the entrance to the Planetarium Cafe. Lockers are available for visitors in Micropia.

How likely is it that I could infect an animal with the coronavirus or vice versa?

Most walk-through enclosures are opened and walk-through enclosures are altered to prevent contact with animals. In addition, we have placed a perimeter around the enclosures of all animals in a risk category to maintain the requisite distance between visitors and the animals.

Other questions

Can I still book an arrangement with you, e.g. a children's party?

At present, children's parties can't be booked, but certain arrangements and business events can be booked again. Please email evenementen@artis.nl  for more information.

I'd like to become a member or give a gift of membership. How do I do so?

You can take out memberships and gift memberships online at Mijn ARTIS . You can also upload a photo there. Membership cards will be sent by post. You can reserve a start time for a visit to ARTIS before you receive the card. If you need a new Membership card, you can visit the registers at the main entrance.

I'm an ARTIS-member. What will happen to the term of my membership?

In order to ensure business continuity, your membership will continue to run during the closure. As is always the case, you will be notified in good time when your membership is due to be renewed and you will then be able to make any changes up to four weeks prior to the renewal date. As adding time to memberships would cost ARTIS a considerable sum of money, we are asking you to forgo the missed time and to regard the period of membership during the closure as a donation to ARTIS.

Until when will your measures remain in place?

The safety of our visitors, staff and animals is paramount. We will continue to adhere to the measures mandated by the RIVM and the government and remain in close contact with Amsterdam city council. We will monitor visitor numbers to the park closely. We are keen to open those areas that are currently still closed and to allow more visitors in once this is possible. To this end, we will review the situation on a daily basis.