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Frequently Asked Questions

Entry tickets and online reservations

How and when can I buy tickets?

You can make a reservation/purchase a ticket online at tickets.artis.nl . You reserve the entire day and can enter ARTIS from 9am to 6pm.

Do I need to reserve a timeslot to visit ARTIS?

No, you reserve for the entire day and you can enter ARTIS from 9am to 6pm.

What are the admission fees?

Have a look at this page for up to date prices.

Can I book with a discount card discount?

You can book a start time with a discount card from the VriendenLoterij and DekaMarkt, city pass, student card and an NVD pass. Please note that you must reserve a date as ticket holder for this.

For whom do I have to reserve a start time?

All ARTIS-visitors require a reservation, except for ARTIS Members, Friends and Society Members. They do not need to reserve a date, and can always enter by showing their pass. Please also reserve for infants aged 0–2 and for visitors you will be bringing along on a 'Bring-a-Friend' coupon.

I already have an access card for ARTIS, how do I book a ticket?

Even if you already have another entrance ticket for ARTIS, such as a previously purchased e-ticket of a card won or received as a gift, you still have to book a date. This can be done by going to tickets.artis.nl

What is Mijn ARTIS and how does it work?

My ARTIS is a members-only account. With this account you can access your member area or take out a membership. Go to  Mijn ARTIS

I'd like to pick up my membership card/'Bring-a-Friend' coupons at the ticket office or pay for my membership at the ticket office. Is that possible?

 You can pay for your membership using internet banking. Your 'Bring-a-Friend' coupons will be sent to your home address and can also be found in Mijn ARTIS. 

Can I pay with cash at ARTIS?

You can't pay with cash at the Park, all payments are contactless in ARTIS.

I am a student, can I go to ARTIS with a student discount?

All students of Dutch and international educational institutions may visit ARTIS upon presentation of their student card with photo. The rates for students are listed on this  page. Please note: it is obligatory to book a ticket here . Click on 'Dutch Student' or 'International Student ' to buy a ticket with discount and reserve a date. 

I have a discount card for ARTIS, can I use it now?

It is possible to visit ARTIS with a discount. Please note: it is obligatory to reserve via tickets.artis.nl . Click on 'Time slot ticket holder' to reserve a date. Before your visit, visit the registers at the entrance to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS. This applies to the discount promotions of VriendenLoterij, DekaMarkt, NVD pass and members of other zoos. 

I have a valid IAmsterdam card, can I visit ARTIS with this card?

You are required to reserve in advance in order to visit ARTIS with your City Card. Go to  tickets.artis.nl  and click on 'Time slot ticket holder' to reserve an additional start time. Please make sure your City Card is valid at the time of your visit.

It is not neccassary to go by the box office with your IAmsterdam card. It will be scanned at the entrance. 

We have a 'zorgkaart'. Can we visit ARTIS?

It is possible to visit ARTIS with a discount. Please note: it is obligatory to reserve via tickets.artis.nl . Click on 'Time slot ticket holder' to reserve a date. Before your visit, visit the registers to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS. During the weekends and holidays the zorg discount does not apply.

Transport to ARTIS

Is the car park open?

The car park is open. Parking tickets are available at the box office of ARTIS and ARTIS-Micropia, at the car park and the Artisplein. When the car park is full, you may be asked to parked at another spot in the city.

Your visit to ARTIS

For how long will I be allowed to stay in ARTIS?

ARTIS is open from 9 am to 6 pm. You can stay as long as you want.

Can I borrow a wheelchair?

ARTIS has a number of wheelchairs available. You can pick these up at the entrance and return them at the exit. The wheelchairs will be thoroughly cleaned and disinfected after every use. It is not possible to reserve a wheelchair. In order to pick up the wheelchair you need 50 cent, €1 or €2.

Is smoking allowed in the park?

No, smoking is not allowed throughout ARTIS Park. Because ARTIS values a healthy and safe (play) place for children and visitors, this smoking ban is in effect in the entire ARTIS Park since April 2019. 

I'd like to buy something in the ARTIS-shop, can I visit without an entrance ticket? 

You can visit the ARTIS shop during your visit, but not without an entrance ticket.

Is the ARTIS-Aquarium open?

The ARTIS-Aquarium is closed for a longer period of time due to a renovation.

Are the catering facilities open?

The catering facilities are open. Opening hours depend on the hustle and bustle of the park. Occasionally catering bicycles are also used.

Am I allowed to leave the zoo during my visit and return later on that day?

You can only enter ARTIS if you have a valid start time. In the unlikely event that you want to walk out of the park for a while, it is possible to get a stamp at the register at the main entrance of the Park or service desk to return later that day to re-enter ARTIS.

Am I allowed to bring my dog to ARTIS?

No, it is not allowed to bring a dog or other pets. Only assistance dogs are allowed to enter ARTIS, after they have been registered at the ticket office.

What events are organized in ARTIS?

Take a look at our Daily schedule and activities for updates on what you can do in the ARTIS-Park.

Are children's scooters and balance bikes allowed in?

Children's scooters and balance bikes are only allowed for children up to and including 3 years old. For children from 4 years old it is not allowed to bring scooters or walking bikes into the park.

Is there a coat- or bag check availabe?

Luggage can be dropped off in ARTIS at the service desk , right next to the entrance to the Planetarium Cafe. Due to safety measurements ARTIS cannot accept batteries. Lockers are available for visitors in Micropia.

Can I book an arrangement with you, e.g. a children's party?

At present, children's parties can't be booked, but certain arrangements and business events can be booked again. Please email evenementen@artis.nl  for more information.

I'd like to become a member or give a gift of membership. How do I do so?

You can take out memberships and gift memberships online at Mijn ARTIS . You can also upload a photo there. Membership cards will be sent by post. You can reserve a start time for a visit to ARTIS before you receive the card. If you need a new Membership card, you can visit the registers at the main entrance.