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Frequently Asked Questions

ARTIS-Park and ARTIS-Micropia will be temporarily closed for two weeks starting Thursday 5 November 2020. This decision is part of the new corona measures of the central government. 

If you have any questions about your ARTIS membership, please check the following list to see if your question is included. If your question is not listed, please contact the membership department. You will find the contact information at the bottom of this page.

How much does a membership cost?
What is the validity period of my ARTIS membership?
How do I report a change of address?
Where can I find my 'Bring-a-Friend' coupons?
How do the 'Bring-a-Friend' coupons work?
How many 'Bring-a-Friend' coupons do I receive for each membership?

Can I apply for compensation for the missed membership period due to the closure of ARTIS?
Is it also possible to have the 'Bring-a-Friend' coupons scanned from my phone?
I have used up all of my 'Bring-a-Friend' coupons for this year; is it possible to buy tickets at a discount?
Why should I save my proof of purchase after I have used up all of my 'Bring-a-Friend' coupons?
Can I still use my 'Bring-a-Friend' coupons from last year?
How do I pay for my ARTIS membership?
I have not received the ARTIS magazine by post. Why is that?
I lost my ARTIS membership card. What should I do?
Do I receive a new membership card each year?
How do I cancel my ARTIS membership?
I cancelled my membership, but I still received a bank giro form. What happened?
When does my Micropia membership become valid and when does it expire?

 

How much does a membership cost?
The membership fees are:

  ARTIS ARTIS & Micropia*
Ages 0-2  free free
Ages 3-17 2020 € 51,00   € 61,00
Ages 3-17 2021 € 55,00 € 65,00
Ages 18-64 2020 € 76,00 € 86,00
65+ 2020** € 71,50 € 81,50
18 + 2021 € 79,00 € 89,00

*ARTIS-Micropia admission is free with a National Museum Pass (Museumkaart).

** The rate for senior and regular memberships will be equalized as of January 1, 2021.

What is the validity period of my ARTIS membership?
A membership is valid for 365 days from the date of purchase (payment). You will find the membership expiration date on the proof of purchase.

How do I report a change of address?
You can easily change your address after logging in to My ARTIS. If you have not yet created a My ARTIS account, click here for instructions on how to do so. My ARTIS is only available in Dutch at the moment. It is also possible to report a change of adres via e-mail to leden@artis.nl .

Where can I find my 'Bring-a-Friend' coupons?
After you have paid your membership fee, you will receive your proof of purchase along with your 'Bring-a-Friend' coupons by email if possible, and otherwise by post. This proof of purchase is issued by address and not by member. You can also find the 'Bring-a-Friend' coupons in My ARTIS. If you have not yet created a My ARTIS account, click here for instructions on how to do so. My ARTIS is only available in Dutch at the moment. 

How do the 'Bring-a-Friend' coupons work?
You may bring one adult in exchange for two coupons, or one child (from three to nine years old) in exchange for one coupon. If you wish to use the 'Bring-a-Friend' coupons, you must also be present as the membership card holder during the visit to ARTIS. If you have used up all your coupons you can buy up to four admission tickets at a 25% discount each visit.

How many 'Bring-a-Friend' coupons do I receive for each membership?
You receive proof of purchase for every new membership year, along with four 'Bring-a-Friend' coupons; these are issued by address and not by member. For each registered address, you can take a second membership at a € 15.00 discount, a third membership at a € 20.00 discount, and get a € 30.00 discount on every subsequent membership with a maximum of eight members. All members must live at the same address

*From January 1, 2021: per address you will receive a discount of € 25.00 when taking out a membership for a third member.

Is it also possible to have the 'Bring-a-Friend' coupons scanned from my phone? 
Yes, the coupons feature a bar code and can also be scanned from your smartphone or tablet at the entrance. You do not need to first visit the ARTIS ticket office. 

I have used up all of my 'Bring-a-Friend' coupons for this year; is it possible to buy tickets at a discount? 
If you have used up all of the coupons, as an ARTIS member you are entitled to buy up to four admission tickets at a 25% discount each visit. As long as your membership is valid, so are any unused 'Bring-a-Friend' coupons. Please note: these are not free passes. 

Why should I save my proof of purchase after I have used up all of my 'Bring-a-Friend' coupons?
In addition to the 'Bring-a-Friend' coupons for ARTIS, your ARTIS membership offers you the advantage of two free admissions to Antwerp ZOO or Planckendael when you present your membership card and proof of purchase. Plus, it entitles you to a 50% discount on admission to Diergaarde Blijdorp and Burgers’ Zoo, and a 25% discount on admission to WILDLANDS. 

Can I still use my 'Bring-a-Friend' coupons from last year?
Yes, as long as your membership is valid, you may redeem 'Bring-a-Friend' coupons at the ARTIS Park.

How do I pay for my ARTIS membership?
You can pay the fee for the next year starting eight weeks before your current membership expires. This can be done quickly and easily either through your My ARTIS account or at the ARTIS ticket office. If you pay by direct debit, the fee will be deducted from your account four weeks prior to the start of the new membership year. My ARTIS is only available in Dutch at the moment. 

Can I apply for compensation for the missed membership period due to the closure of ARTIS?

We welcome our ARTIS-members 365 days a year. Last year this was unfortunately not possible due to the national measures concerning the coronavirus. This year we feel supported by our members more than ever. Since the coronavirus has reached the Netherlands, we have received many letters, phone calls and donations, and many of our members did not make use of the compensation for the missed time on the membership during the closure(s) this year. We are very grateful for this. The support of our members is indispensable during this financially difficult period and by allowing your membership to continue, you will help ARTIS through these times. If you have applied for compensation, this has already been processed and you have also received confirmation of this by email. As previously communicated, it was possible to apply for compensation for the first closure until 1 July 2020. For the second closure it was possible to apply until 21 November 2020. Unfortunately, after these dates it was no longer possible to apply for compensation, but this compensation is considered a donation to ARTIS. We would like to thank you for your involvement as a member of ARTIS. 

I have not received the ARTIS magazine by post. Why is that?
We are sorry to hear that you have missed out on the ARTIS magazine. Kindly verify your address information in your My ARTIS account. Is the information still up-to-date? If not you can change it online or send us an e-mail with the correct address via leden@artis.nl. If you have not yet created a My ARTIS account, click here for instructions on how to do so. My ARTIS is only available in Dutch at the moment.  

I lost my ARTIS membership card. What should I do?
If your card was stolen, please bring your copy of the official police report to the ARTIS ticket office and you will be issued a new card at no cost. If you misplaced or lost your card, please visit the ARTIS ticket office and you will be issued a new card for €5.

Do I receive a new membership card each year? 
No, you do not receive a new membership card each year. We make sure that your current card remains valid for the following year as well.

How do I cancel my ARTIS membership?
The membership must be cancelled in writing (either by post or by using the contact form for members) or with the cancellation form no later than four weeks prior to the date on which your membership expires. Please include the membership number and the name of the person for whom the cancellation applies. We would also appreciate it if you would let us know the reason for your cancellation. In the event a cancellation is not received in time, the membership will be renewed and can be cancelled for the subsequent membership year. You will always receive written confirmation of cancellation. If you do not receive written confirmation of your cancellation within two weeks, please contact us.

I cancelled my membership, but I still received a bank giro form. What happened?
It is possible that the bank giro form was sent before the cancellation was received. If you have received written confirmation of the cancellation from us in the meantime, please disregard this bank giro form. If you do not receive written confirmation of your cancellation within two weeks, please contact us.

Can I give a membership as a gift?
At this moment, it's not possible to gift a membership, because the box office at ARTIS is closed to prevent crowds.

When does my Micropia membership become valid and when does it expire?
If you have supplemented your ARTIS membership with a Micropia membership, you may also visit Micropia as often as you like. In this case, the Micropia membership is valid during the same period as your ARTIS membership.

Did you not find the answer to your question?

Try using the search engine to search the entire website, fill in the contact form for members or send a letter to the postal address listed below.

ARTIS
attn: Membership Department
PO Box 20164
1000 HD Amsterdam 
The Netherlands