Frequently Asked Questions
Entry tickets and online reservations
How and when can I buy tickets?
You can make a reservation/purchase a ticket online at tickets.artis.nl . You reserve the entire day and can enter ARTIS from 9 am to 6 pm.
Do I need to reserve a timeslot to visit ARTIS?
No, you reserve for the entire day and you can enter ARTIS from 9 am to 6 pm.
What are the admission fees?
Have a look at this page for up to date prices.
Can I book with a discount card?
You can visit ARTIS with a discount card from the VriendenLoterij and DekaMarkt, city pass, student card and an NVD pass.
For whom do I have to reserve a start time?
All ARTIS-visitors are recommended to make a reservation, except for ARTIS Members, Friends and Society Members. They do not need to reserve a date, and can always enter by showing their pass.
Can I get a refund if I have to cancel my booking?
We are unable to refund timed entry tickets. If you purchased individual tickets, you can book a new date. To do so, contact our customer relations service . Group booking cancellations and/or changes must be made at least one week in advance. Otherwise, ARTIS will charge the full price for admission and catering.
What is Mijn ARTIS and how does it work?
My ARTIS is a members-only account. With this account you can access your member area or take out a membership. Go to Mijn ARTIS .
I'd like to pick up my membership card/'Bring-a-Friend' coupons at the ticket office or pay for my membership at the ticket office. Is that possible?
You can pay for your membership using internet banking. Your 'Bring-a-Friend' coupons will be sent to your home address and can also be found in Mijn ARTIS.
Can I pay with cash at ARTIS?
You can't pay with cash at the Park, all payments are contactless in ARTIS.
I am a student, can I go to ARTIS with a student discount?
All students of Dutch and international educational institutions may visit ARTIS with a 50% discount upon presentation of their student card with photo. The rates for students are listed on this page. It is recommended to book a ticket here . Click on 'Dutch Student' or 'International Student ' to buy a ticket with discount and reserve a date.
I have a valid IAmsterdam card, can I visit ARTIS with this card?
Yes, you can. Go to tickets.artis.nl and click on 'Time slot ticket holder' to reserve an additional start time. Please make sure your City Card is valid at the time of your visit.
It is not neccassary to go by the box office with your IAmsterdam card. It will be scanned at the entrance.
We have a 'zorgkaart'. Can we visit ARTIS?
It is possible to visit ARTIS with a discount. It is recommended to reserve via tickets.artis.nl . Before your visit, visit the registers to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS. During the weekends and holidays the zorg discount does not apply.
Can I visit ARTIS as an ICOM member?
Yes, both ARTIS Zoo, ARTIS-Micropia and the ARTIS-Groote Museum are free to visit as an ICOM member.
Transport to ARTIS
Is the car park open?
The car park is open. Parking tickets are available at the box office of ARTIS, ARTIS-Groote Museum and ARTIS-Micropia, at the car park and the Artisplein. When the car park is full, you may be asked to parked at another spot in the city.
Where do I park my bike?
Along the road of the main entrance, there are a number of bicycle parking spaces. There are also bicycle parking spaces at the beginning of the car park. Do not park your bike outside these spots, you run the risk of it being removed.
Your visit to ARTIS
For how long will I be allowed to stay in ARTIS?
ARTIS is open from 9 am to 6 pm.
Can I borrow a wheelchair?
ARTIS has a number of wheelchairs available. You can pick these up at the entrance and return them at the exit. It is not possible to reserve a wheelchair. In order to pick up the wheelchair you need 50 cent, €1 or €2.
Is smoking allowed in the park?
No, smoking is not allowed throughout ARTIS Park. Because ARTIS values a healthy and safe (play) place for children and visitors, this smoking ban is in effect in the entire ARTIS Park since April 2019.
I'd like to buy something in the ARTIS-shop, can I visit without an entrance ticket?
You can visit the ARTIS shop during your visit, but not without an entrance ticket.
Is the ARTIS-Aquarium open?
The ARTIS-Aquarium is closed for a longer period of time due to a renovation.
Are all catering facilities open?
Opening hours depend on the hustle and bustle of the park. Occasionally catering bicycles are also used.
Am I allowed to leave the zoo during my visit and return later on that day?
In the unlikely event that you want to walk out of the park for a while, it is possible to get a stamp at the register at the main entrance of the Park or service desk to return later that day to re-enter ARTIS.
Am I allowed to bring my dog to ARTIS?
No, it is not allowed to bring a dog or other pets. Only assistance dogs are allowed to enter ARTIS, after they have been registered at the ticket office.
What events are organized in ARTIS?
Take a look at our Daily schedule and activities for updates on what you can do in the ARTIS-Park.
Are children's scooters and balance bikes allowed in?
Children's scooters and balance bikes are only allowed for children up to and including 3 years old. For children from 4 years old it is not allowed to bring scooters or walking bikes into the park. There is a limited number of children's carts available at ARTIS. You can buy a token for €1 at the ticket office or ARTIS shop.
Is there a coat- or bag check availabe?
Luggage can be dropped off in ARTIS at the service desk , right next to the entrance to the Planetarium Cafe. Due to safety measurements ARTIS cannot accept batteries. Lockers are available for visitors in Micropi and the Groote Museum.
Can I book an arrangement with you, e.g. a children's party?
At present, children's parties can't be booked, but certain arrangements and business events can be booked again. You can find more information here .
I'd like to become a member or give a gift of membership. How do I do so?
You can take out memberships and gift memberships online at Mijn ARTIS . You can also upload a photo there. Membership cards will be sent by post. If you need a new Membership card, you can visit the registers at the main entrance.