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Frequently asked questions

When is ARTIS open?
How much does a ticket cost?
Do I need a separate ticket for the ARTIS Summer Nights?
I am only interested in visiting the ARTIS Planetarium. Is this possible?
Do I need to buy a separate ticket for the Aquarium?
How long is my ARTIS ticket valid?
Do I need to print out e-tickets?
Can I cancel my online ticket?
How do I get to ARTIS?
Is ARTIS wheelchair-accessible?
Can I rent a wheelchair at ARTIS?
Is there a special admission price for disabled visitors?
May I bring my service dog or my pet?
Are there lockers at ARTIS where I can stow my bags?
What are my options at ARTIS if it is raining?
Can we see the animals during winter as well?
Am I allowed to smoke in ARTIS?

When is ARTIS open?
ARTIS is open every day of the year. Check the opening hours .

How much does a ticket cost?
Please see the list of admission prices . You can directly buy your ticket online here , which will allow you to proceed directly to the entrance gate.

Do I need a separate ticket for the ARTIS Summer Nights? 
No, there is no separate price of admission for the ARTIS Summer Nights. You may use a regular ticket. You can directly buy your ticket online here , which will allow you to proceed directly to the entrance gate.

I am only interested in visiting the ARTIS Planetarium. Is this possible?
Unfortunately, no. The Planetarium is part of the ARTIS Park. You need to have a ticket to ARTIS in order to be able to visit the Planetarium.

Do I need to buy a separate ticket for the Aquarium? 
No, that is not necessary. The Aquarium is part of ARTIS Park and is available to visit only in combination with the rest of the park. 

How long is my ARTIS ticket valid?
An expiration date is printed on every ticket. It is not possible to renew or replace the validity of the ticket after this date. E-tickets and Albert Heijn tickets remain valid for one year after purchase.

Do I need to print out e-tickets? 
No, you do not need to print out e-tickets. You can simply present the tickets you purchased online to be scanned from your smartphone or tablet.

Can I cancel my online ticket?
Online tickets may be cancelled without notice within 14 days after the date of purchase (reflection period). Please use the cancellation form that is available here. Or email info@artis.nl with ‘Withdrawal of purchase of online ticket(s)’ in the subject line, stating your name, the date of purchase and your email address. You will then be refunded the full amount of the ticket(s).

Exceptions to the right of withdrawal include tickets that have already been used and online tickets that have been purchased for a specific date.

Online tickets cannot be returned, exchanged for money or replaced once the reflection period has expired, nor can the period of validity be extended. 

How do I get to ARTIS?
Using public transportation, you can take tram 14 from Amsterdam Central Station. This line stops directly at the park; leave the tram at stop 'ARTIS'. Tram lines 7 and 19 stop at Alexanderplein, which is a short walk from ARTIS. The closest metro station is Waterlooplein. It is a ten-minute walk from here to the main entrance.

To plan your door-to-door journey using public transportation, please visit 9292.nl . ARTIS is also easy to reach by car. Plan your route with a route planner.

Is ARTIS wheelchair-accessible?
Most of the ARTIS Park is wheelchair-accessible. There are a few narrow paths and several hills, but these can be easily bypassed.

Can I rent a wheelchair at ARTIS?
The ARTIS grounds are mostly wheelchair accessible. A limited number of wheelchairs are available at the ticket desk, subject to a € 1 security deposit. Please note that wheelchairs cannot be booked in advance. The car park has five disabled parking spaces, for which regular ARTIS parking fees apply.

Is there a special admission price for disabled visitors?
If you are a wheelchair user, you may bring a chaperone for free. The free chaperone ticket can be picked up at the ARTIS ticket office.

May I bring my service dog or my pet?
Service dogs and/or other animals/pets are not allowed in ARTIS. Many of the animals at ARTIS live in open or semi-open enclosures/cages. Visitors wander among the free-ranging animals in the Ape House and the Aviary, on Lemur Land and the Children's Farm, in the Butterfly Pavilion and the Bennett's Wallaby enclosure. Visitors can also see the pelicans and black-tailed prairie dogs in semi-open enclosures. Some animals and birds, such as guineafowl, roam freely through the whole park. In principle, the animals at ARTIS are wild animals and are usually not tame. Unfamiliar dogs and/or other animals/pets could cause them to panic. A special route for visitors with a service dog was designed in cooperation with the Dutch service dog user association (Stichting Gebruikers Assistentiehonden). This route respects the safety of both service dogs and the animals at ARTIS. In addition, access is granted only to service dogs that are up-to-date on all of their required vaccinations. You can pick up a copy of the route at the ticket office. If it is not essential to bring your service dog with you, ARTIS recommends bringing a chaperone for free, which will give you access to all of the enclosures and allow you to enjoy the full ARTIS experience.

Are there lockers at ARTIS where I can stow my bags?
No, ARTIS does not have lockers. You can leave your bags at the service window, which is located immediately to the left of the entrance. You can pick them up again here at the end of your visit (before the park closes).

What are my options at ARTIS if it is raining?
If it rains, there is still plenty to see at ARTIS. Many of the enclosures are indoors. In addition, there are plenty of enclosures that are entirely covered, including the Monkey House and the Butterfly Garden, and there is a programme in the Planetarium every day.

Can we see the animals during winter as well?
Most certainly! Most of the animals are outdoors as usual. In addition, ARTIS has lots of heated buildings, which are comfortable for people and animals alike in winter.

Am I allowed to smoke in ARTIS?
Smoking is not allowed in ARTIS. ARTIS visitors can enjoy nature every day, right in the heart of Amsterdam. Good care for our park and our visitors includes clean air. As it is important to us that the children who visit ARTIS can do so in a healthy environment. Second-hand smoke is bad for the animals as well. Visitors may smoke outside ARTIS Royal Zoo. They will receive a stamp from the staff at the entrance, which will grant them re-admission to ARTIS Royal Zoo.