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Frequently Asked Questions opening

What are the opening hours?

The ARTIS-park is opened daily from 9 am to 5 pm.

What are the admission fees?

Admission fees 2020: The price for a normal entrance ticket (10 years and older) is €24,00. An entrance ticket for children (3-9 years) is €20,50. Children up to (and including) two years old can enter free of charge. Combination tickets for ARTIS - Micropia are available. The price of a normal combiticket (10 years and older) is €29,50 and for children (3-9 years) it is €24,50.

Admission fees January 1, 2021: The price for a normal entrance ticket (10 years and older) is €25,00. An entrance ticket for children (3-9 years) is €20,00. Children up to (and including) two years old can enter free of charge. Combination tickets for ARTIS - Micropia are available. The price of a normal combiticket (10 years and older) is €29,50 and for children (3-9 years) it is €24,50.

Can I reserve a start time if  I live in another country?

Yes, it's possible to book a ticket and reserve a start time with a  Mijn ARTIS account.

I'm not a member, but i do have a ticket for ARTIS and would like to visit. Can I reserve a start time as well?

Reserving start times is possible for all visitors.You can reserve a start time at Mijn ARTIS . If you allready have a ticket, please click 'I already have an ARTIS ticket and am not a member' to select your mandatory start time.

Why have you adopted a start time system?

The health and safety of our visitors, staff and animals are paramount. These measures have been implemented to ensure that everyone's visit to ARTIS is safe and responsible.

Was my membership continued during the time ARTIS was closed?

ARTIS has opened its doors for all visitors since May. ARTIS is very pleased to welcome everyone again. To guarantee the continuity of ARTIS, your membership was continued during the time ARTIS was closed. Adding the missed time of memberships is very costly for ARTIS. During these difficult times for everyone, we ask you to forgo adding this lost time. Your support and donations in the form of a continued membership is very valueable for ARTIS. Naturally, you will be notified timely when your membership is almost ending. You will have 4 weeks before the end date of your membership to notify ARTIS regarding possible changes to your membership. For questions or information you can always contact the box office via mail: info@artis.nl or give us a call at 020 5233 670.

About entry tickets and online reservations

For whom do I have to reserve a start time?

All ARTIS-visitors require a start time. Please also reserve a start time for infants aged 0–2 and for visitors you will be bringing along on a 'Bring-a-Friend' coupon. Start times are being staggered in order to control visitor numbers.

I can't see any available start times. Does this mean I can no longer visit ARTIS?

We will evaluate how busy ARTIS is on a daily basis and are keen to give everyone an opportunity to visit ARTIS. Consequently, we are currently offering staggered start times every few days, whenever possible. Please keep an eye on the website.

Is it also possible to reserve a start time at the ticket booth and enter straight away?

No, reserving start times is only possible online. You can reserve a start time at Mijn ARTIS .

I already have an access card for ARTIS, how do I book a ticket?

Even if you already have another entrance ticket for ARTIS, such as a previously purchased e-ticket of a card won or received as a gift, you still have to book a start time. This can be done by creating an account via Mijn ARTIS . You also have the option to only book a start time, without purchasing a new admission ticket.

How does the distribution of the starting time work?

There is a maximum amount of possible starting times available daily. The starting times will be divided between members, ticket holders and tickets received through special discount campaigns on the base of the average number of people in those groups. It could therefore be the case that the starting times for ticketholders are already full, but starting times for members are still available.

I've reserved a start time, but won't be able to make it. Can I cancel?

You can cancel your start time up to 24 hours in advance. When you cancel your start time later than these 24 hours, you're at risk to pay €2.50 for the cost of a start time that can't be used anymore. You can cancel by clicking on  this link  and fill in the contact form. After you complete and send this form, the cancellation is final. We can't reschedule your start time. If you want to visit ARTIS at another day or time, you'll have to reserve a new start time yourself. We advice you to keep an eye on our website for updates for new start times.

I bought an entrance ticket with a start time online, after March 16, but I won't be able to come after all. Can I get a refund or reschedule the start time?

For entrance tickets that are bought online, it's possible to reschedule once to a new date and time in the future, but only if you notify ARTIS no later than 24 hours in advance. The cancellation right can't be used for online entrance tickets. A refund is therefore not possible

What is Mijn ARTIS and how does it work?

Mijn ARTIS is an account for members and visitors. The account enables you to purchase entry tickets/reserve start times online and to become a member. Visit Mijn ARTIS .

I'd like to pick up my membership card/'Bring-a-Friend' coupons at the ticket office or pay for my membership at the ticket office. Is that possible?

 You can pay for your membership using internet banking. Your 'Bring-a-Friend' coupons will be sent to your home address and can also be found in Mijn ARTIS. 

I booked a combiticket ARTIS-Micropia, when can I enter with my reservation?

With a combiticket ARTIS-Micropia you reserve a timesloth for the ARTIS-Park. After your visit to the ARTIS-Park, you can register at the Micropia box-office.

Can I pay with cash at ARTIS?

You can't pay with cash at the Park, all payments are contacless at the moment.

I am a student, can I go to ARTIS with a student discount?

It is possible again to visit ARTIS with a discount. You can only use this discount during weekdays and days that don't fall on holidays. Please note: it is obligatory to reserve a start time via Mijn ARTIS . Login and click on ‘I already have an ARTIS ticket and am not a member’ to reserve an additional start time. Before your visit, visit the box office to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS. You can take advantage of this discount if you go to the UvA, HvA, VU, ROC, Inholland, Tio, AHK, Gerrit Rietveld, Pabo, Rijksakademie, the tickets cost €4.50. You'll have to be able to show your proof of registration at the entrance.

From 1 January 2021, all students of Dutch educational institutions may visit ARTIS upon presentation of their student card with photo and proof of enrolment. The rates for students for ARTIS and Micropia are listed on this  page.

I have a discount card for ARTIS, can I use it now?

It is possible again to visit ARTIS with a discount. Please note: it is obligatory to reserve a start time via Mijn ARTIS . Login and click on ‘I already have an ARTIS ticket and am not a member’ to reserve an additional start time. Before your visit, visit the box office to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS. This applies to the discount promotions of Stadspas, WNF, Hollandpas, Amsterdampas, Dordtpas, CJP, VVV, NVD pass and members of other zoos. 

I have a valid IAmsterdam card, can I visit ARTIS with this card?

You are required to book a timeslot in advance in order to visit ARTIS with your City Card. You can reserve a start time on Mijn ARTIS . Log in and click on ‘I already have an ARTIS ticket and am not a member’ to reserve an additional start time. Please make sure your City Card is valid at the time of your visit.

We have a 'zorgkaart'. Can we visit ARTIS?

It is possible again to visit ARTIS with a discount. Please note: it is obligatory to reserve a start time via Mijn ARTIS . Login and click on ‘I already have an ARTIS ticket and am not a member’ to reserve an additional start time. Before your visit, visit the box office to confirm your discount, and pay the remaining amount. After this, you can visit ARTIS.

 

About transport to ARTIS

 

Is the car park open as usual?

The car park is open. You can only validate your parking ticket for the day tarif at the cargo bike next to the exit near the flamingos. You can no longer pay at the ticket office or in the shop. The payment machine on the forecourt is closed as well. When the car park is full, you may be asked to parked at another spot in the city.

Where can I pay for my parking ticket?

You can only pay by the cargo bike next to the exit near the flamingos and Artisplein. You can no longer pay at the ticket office or in the shop. The payment machine on the forecourt is closed as well. You can only pay contactless, not with cash.

About your visit to ARTIS

 

Are face masks mandatory in ARTIS?

It is mandatory for visitors of 13 years and older to wear a face mask in indoor locations like Micropia, the Planetarium, the inside enclosures, the catering facilities and the ARTIS-shop. ARTIS complies with the policy of the government, the local security region and the National Institute for Public Health and the Environment (RIVM). This doesn’t apply to the ARTIS-Park outdoors. Please stay at home if you are in the high-risk category or are experiencing symptoms.

With how many people can I visit ARTIS?

You can visit ARTIS with your family or household, or a group of maximum 4 people which are not a part of your household.

When will I be allowed in using my start time?

Your start time is valid for 15 minutes. For example, if your start time is 9 am, you will be able to enter between 9.00 and 9.15 – not before and not after.

I've reserved a start time, but arrived at ARTIS late or early. What do I need to do?

If you have arrived at ARTIS late, we regret that you will no longer be allowed to enter. In such cases, you will have to reserve a new start time. If you arrive early, then we kindly request that you help us keep crowding to a minimum by refraining from waiting in front of the ARTIS entrance gate.

For how long will I be allowed to stay in ARTIS?

ARTIS is open from 9 am to 5 pm. You can stay there from when your start time begins until closing time.

I have a combined membership that includes Micropia. Can I visit Micropia as well?

Yes, you can visit Micropia from 11 am until 5 pm. You also need a start time for the microbemuseum. You can book this start time at Mijn ARTIS . Have a look at all the frequently asked questions on the Micropia website for more information about the regulations in the microbemuseum.

Can I borrow a wheelchair?

ARTIS has a number of wheelchairs available. You can pick these up at the entrance and return them at the exit. The wheelchairs will be thoroughly cleaned and disinfected after every use. It is not possible to reserve a wheelchair.

I'd like to buy something in the ARTIS shop. Will it be possible to do so at the end of my visit?

You can visit the ARTIS shop at the start of your visit. There is also a pop-up shop availabe at the Artisplein, at the exit of ARTIS. You can buy ARTIS stuffed animals at this shop. On days without many visitors, it could be the case that the pop-up shop is closed.

Is it also possible to visit the shop without an entry ticket?

No, the shop can only be visited as part of a visit to ARTIS at present. You can visit the pop-up shop at the Artisplein without a ticket.

Are the catering facilities open?

The take-away counters of the Serre, the Bakery (near the lions) and 't Frietkot are open again. Restaurant De Twee Cheetahs and the Planetarium cafe remain closed for the time being. Opening hours of the take-away counters depend on the hustle and bustle of the park, but take-away counters are open at any time of the day. Occasionally catering bicycles are also used.

Will activities such as Zoo keeper Talks go ahead?

The required social distancing (minimum of 1.5 metres between people from different households) cannot be maintained during these activities.

Are the toilets accessible?

All regular and disabled toilets are accessible to visitors in all areas. The toilets will also be cleaned more often.

What extra hygiene measures will ARTIS take?

ARTIS complies with all safety regulations mandated by the RIVM. The cleaners will carry out more daily cleaning rounds, we have installed extra hand-washing stations and disinfectant is available.

How will ARTIS ensure that certain areas don't become overcrowded?

ARTIS will limit the number of people allowed into the zoo at any one time. It is obligated to reserve a start time when visiting ARTIS to spread the amount of visitors. Security staff will conduct additional patrols to keep an eye on visitor flows and ensure that no bottlenecks arise. We have also adapted the routing in the zoo to prevent this. In those spots that would ordinarily be busiest, this has been indicated with signage.

What can I do myself to keep everyone's visit safe?

It is important that all visitors comply with the rules. Maintain 1.5 metres distance and do not come to ARTIS if you are experiencing symptoms such as a cold or cough. Wash your hands regularly.

Am I allowed to leave the zoo during my visit and return later on that day?

You will only be allowed to enter ARTIS with a valid start time, so returning later on that day will not be possible. Due to the limited number of start times per day, booking multiple times per day is strongly discouraged. Refraining from doing so will ensure there are enough start times for everyone.

What events are organized in ARTIS?

Some activities and events in ARTIS and the programmes run by the ARTIS-Academy are cancelled. Take a look at our Daily schedule and activities for updates on what you can do in the ARTIS-Park.

Are all the areas in ARTIS open as usual?

The vast majority of the open-air areas in the Park are open per usual. The Monkey house, the elephant stable, the Petting Zoo and the Plantarium-cafe remain closed.

Has a route been marked out for this reduced opening?

The safety of our visitors, staff and animals is paramount. We have introduced one-way traffic in sections of the zoo where the paths are narrow in order to facilitate social distancing (1.5 metres between members of different households). In addition to this, we have signposted a route to minimise the extent to which people cross paths. There are clear exits (not near the entrance) to Artisplein near the flamingos and behind the Aquarium and clear routes to the bicycle storage facility and car park have been marked out. Crowd-control staff will also be on hand should visitors require any advice on routes.

Are children's scooters and balance bikes allowed in?

Children's scooters and balance bikes are not allowed in ARTIS at present.

Is there a coat- or bag check availabe?

There are currently no facilities where bags can be dropped off, nor are there any lockers available.

How likely is it that I could infect an animal with the coronavirus or vice versa?

Most walk-through enclosures are opened and walk-through enclosures are altered to prevent contact with animals. In addition, we have placed a perimeter around the enclosures of all animals in a risk category to maintain the requisite distance between visitors and the animals.

Other questions

Can I still book an arrangement with you, e.g. a children's party?

At present, children's parties can't be booked, but certain arrangements and business events can be booked again. Please email evenementen@artis.nl  for more information.

I'd like to become a member or give a gift of membership. How do I do so?

You can take out memberships and gift memberships online at Mijn ARTIS . You can also upload a photo there. Membership cards will be sent by post. You can reserve a start time for a visit to ARTIS before you receive the card. If you need a new Membership card, you can visit the box office.

I'm an ARTIS member. What will happen to the term of my membership?

In order to ensure business continuity, your membership will continue to run during the closure. As is always the case, you will be notified in good time when your membership is due to be renewed and you will then be able to make any changes up to four weeks prior to the renewal date. As adding time to memberships would cost ARTIS a considerable sum of money, we are asking you to forgo the missed time and to regard the period of membership during the closure as a donation to ARTIS.

Until when will your measures remain in place?

The safety of our visitors, staff and animals is paramount. We will continue to adhere to the measures mandated by the RIVM and the government and remain in close contact with Amsterdam city council. We will monitor visitor numbers to the park closely. We are keen to open those areas that are currently still closed and to allow more visitors in once this is possible. To this end, we will review the situation on a daily basis.